About Lesson
Clear thinking leads to clear speech
Unclear speech often means unclear thinking.
Leaders:
- organize thoughts
- stay focused
- avoid overgeneralizations like “always” or “never”
Clarity reduces misunderstanding.
Tone communicates attitude
Tone answers the unspoken question:
“Do you respect me?”
Even correct words fail if tone feels condescending or angry.
Digital communication challenges
Online messages:
- remove facial cues
- spread quickly
- stay forever
Leaders reread messages before sending
and consider how strangers might interpret them.